Frequently Asked Questions

What kind of things do you buy?

We will buy ABSOLUTELY ANYTHING!!!! If we can establish a value we will buy it! If you are unsure that we will buy your item/s. Please contact us and we will get back to you within the same working day.

Do I need to provide identification when selling a product to you?

Yes, you will need to be able to prove that you are over the age of 18. We recommend ID such as a Photo Card drivers licence or passport as proof of age and identity. If you have neither we will accept other forms. Please phone your local branch for help.

Do you offer Pay Day Loans?

No, we are proud not to offer Pay Day Loans. Our lending is transparent, age old and simple. If you cannot repay a loan against the goods you have pledged, we will sell the item so as to recoup the money we lend. No Credit Checks! No Credit Defaults! No hidden charges! No hidden fees! No Phone Calls!

Do you share my details with third party companies?

No. We do not share your details with third parties. We are registered with the UK Data Protection Service and we take your privacy seriously.

How old do I need to be to sell products to you?

You need to be at least 18 Years of age to sell or lend against products you bring to us.

I cannot find the category of my product on your website. What do I do?

Don’t worry. We only list the most popular categories on our website. If you have something which isn’t listed feel free to pop in or give us a call and we will be able to let you know if it is something we would buy. We consider any items which we can establish a value for, so chances are we would buy it.

I’m unsure what condition (grade) my items fall under. What do I do?

Don’t worry. The offer you will receive is a guide. So, if you are unsure, just bring your items to one of our stores and our trained staff will grade your items for you.

Is there a limit on how many items I can sell?

No, bring along as much as you like and we will happily price it for you.

What Payment methods do you use?

We pay cash and/or vouchers. We only use vouchers for our trade in prices. If you are looking to sell for a bit of extra cash, you will get cash in your hand straight away. Unlike most of our competitors, we always have cash ready and waiting! So if you need cash? We can help!

Where are your stores?

Please click on the ‘Our Stores’ Tab at the top of the home page. Click on the relevant store photo and a map along with the full address will be displayed.

Will you buy my items if they are in bad condition?

We do, as long as the goods aren’t completely ruined and still function properly. We understand that cosmetic damage doesn’t stop items from working properly. We may just pay a little less.